Unquantifiable impact of Management Consultants
June 01st, 2007 09:43 AM By Staff

Unquantifiable impact of Management Consultants

Essential benefits of any give action in business needs to be quantifiable and identifiable in a meaningful way. Many forms of such quantification may include cost benefit analysis, statistical modeling, profit and return on investment analysis, or other individualized methodology to measure. However, there is more to particular actions that numbers can identify or meaningfully quantify.

Many times there are additional impact factors that contribute to overall organizational viability, success as well culture. Those factors may include personal and organizational psyche, cross functional information flow and cooperation, perception of volubility, perception of integration as well as internal and external inflating of individual and or team egos.

In management consulting, one of the most unquantifiable issues is the ego factor. Essentially deploying a management consultant or a management consulting firm, has a negative stigma by implying explicitly or implicitly that a failure has caused the interference of a external third party which provides services and expertise that was otherwise either not available at all internally or if available at all, it was not sufficient to be relied on. Hence, implying a diminished prestige of internal teams or individuals.

But nothing could be farther away from the truth. Essentially the deployment of external management consultants or any other consultant for this matter implies that organizational expertise and safeguards have worked so effectively in recognizing potential points of improvement that a timely and effective decision to ad more resource has been made.  Additionally deployment of external resources and expertise with the goal of improvement in effectiveness and efficiency is in no way a degradation of internal expertise or capabilities, rather than a practical proof of such massive and substantial awareness and proficiency to recognize and deploy additional resources to maximize potential outcome.

Yet many small and mid size companies still struggle with such stigmas that have no validity or impact on actual success. Ultimately, the decision to seek external resources may or may not be dependent on internal capabilities, rather than the necessity to seek the ultimate efficiency and effectiveness by all means necessary.

Pricing Strategy
May 18th, 2007 08:40 AM By Staff

Pricing Strategy

Generally speaking, pricing strategy is the process of evaluation and the decision to price any given product or services in a manner that would allow the maximum quantity of sales. The pricing strategy can shape based on many factors including objectives to penetrate general or specific market, target particular budgets or geographic segment, pricing based on competition or lack of, as well as inflecting strategic pain on competitors. Nonetheless, the pricing strategy is and should be a part of overall marketing decisionas well as organizational long term goals.

At World Consulting Group the concept of prestige pricing is utilized. According to the theory of prestige pricing, the goods and services that are either unique or virtually without competition maybe priced at a premium price.  At World Consulting Group we do not believe that we do not have significant competition but we sincerely believe that our services are very unique. Hence deploying the prestige pricing has always been our philosophy.

Some of the reasoning beyond our selection of this particular methodology includes: our rapid response time of four hours or less, continuous education of our associates, broad knowledge of our client industries, availability of executive decision makers to all our clients, pay per performance, no long term contracts, as well as our undisputed track record in vertical as well as horizontal markets are certainly major factors in our decision to use such methodology.

Equally, it is important to point out to potential fall outs of such strategy. The basic assumptions and cultural understandings of price conscious shopper is certainly the most visible argument. Yet it is not the greatest burden; even those price conscious shoppers and decision makers are virtually always those that are reasonable and open to slight increase in cost once they are confronted with comparison of competitors and their respective results.

Ultimately, such strategy may illustrate a rather difficult initial path, yet the efforts and respective impacts are well worth it. However, buyer be aware: not all prestige pricing is based on such extensive time tested practices. It is wise to examine why a particular organization is justified to implement such methodology. 

Marketing and Customer Satisfaction
April 29th, 2007 11:30 AM By Staff

Marketing and customer satisfaction

The concept of marketing and its potential impact on overall customer satisfaction is certainly a part of overall importance of business. In general terms, marketing and marketing science are significant contributing factors in stimulating customers’ needs and desire by paving the way to act. Hence, it is simply rational to conclude that advanced stipulations based on scientific research and data, are tremendous tools in achieving the ultimate goal of sales.

However, it is equally important to understand potential road bumps that may hinder overall perception of customers, if marketing is the only mean of fine tuning customer satisfaction. It is clear that seeking and marketing to those individual and groups that are predisposed to a positive attitude toward particular product and services, significantly reduces even the possibility of negative feedback. Yet, it also reduced the true nature of general customers’ feedback that would have otherwise contributed to possible improvement and long term results.

Nevertheless, it is naïve to assume that marketing to particular sub set of consumer with positive predisposition to particular goods or services are not important. Such marketing method through marketing segmentations may allow for increase in return on investment, creation of positive cash flow, increasing overall revenue and profitability as well as many other benefits. However, the real question is sustainability as well as long term standing of a commercial institution that needs to be addressed.

Ultimately, any give organization has to achieve a combination of long term and short term goals in order to assure the viability and survivability. Endorsement of marketing segmentations a single strategy will certainly have a negative impact on long term growth and strategic planning and standing of an organization; unless the product or services at hand are so specific that marketing to general public is a mute point.

Such decisions can not and should not be generalized. There are many factors that have to be taken into account before judging and deciding for particular course of actions. Those factors could and should include particular markets, given products, long term growth strategy, short term revenue consideration, as well current and potential future market shares.

Management Consulting Success and failure
April 12th, 2007 07:51 AM By Online Staff

Management Consulting Success and failure

Many times, it is difficult to come up with some sort of objective measurement to judge the performance of management consultant. There are certainly scientific and non scientific methodology to measure success and failure of any business related action including those undertaken by management consulting firms. This particular entry is meant to look at non scientific ways.

During our long experience as management consulting firm, we have noticed one particular trend among our past and current clients which was of much surprise. We noticed that the most common mode of measuring success and failure was the mental satisfaction of our clients and their respective employees.

Generally speaking, it has come to our attention that besides the actual scientific measurements, most clients tend to be influenced by the feedback of their own employees that are involved in the projects. Further, we also have noticed that the involvement of mid management and front line employees enhances the overall client experience.

It is not to say that individual clients may not stray from such generalizations, yet in the past 4 years, most of our experience points to a single pattern of symbiotic relationship between clients overall satisfaction with our services and the internal feedback from involved employees.

Ultimately, management consulting firms and individual management consultants are well aware of the psychological aspects of achieving success, yet it is vital to translate the mental and psychological requirements to all participants including mid and low level managers as well as front line employees in order to achieve the greatest possible positive feedback up the chain of command.